Jingli-electric.com - IoT, Robotic Integration, Energy Solutions, Industrial Automation

Warranty Term

The warranty term for all categories is shown in the table below, and it starts from the delivery date of the original order.

Sub-category	Return Window	Exchange Window	Warranty Term	Notes
Sensor
SL102-Temperature&Humidity Sensor	30 days	30 days	1 years	30-day return and exchange service is not available for
SL701-Atmospheric Pressure Sensor	30 days	30 days	1 years	30-day return and exchange service is not available for
SL311- Manual for CO2 Sensor	30 days	30 days	1 years	30-day return and exchange service is not available for
SL311- Manual for CO2 Sensor	30 days	30 days	1 years	30-day return and exchange service is not available for
SL200-Manual for Water Leak Sensor	30 days	30 days	1 years	30-day return and exchange service is not available for
SL500-Manual for Vibration Sensor	30 days	30 days	1 years	30-day return and exchange service is not available for

Sub-category	Return Window	Exchange Window	Warranty Term	Notes
Low Voltage Power Cable
Power Cable With Steel Tape Power Cable With Steel Wire Power Cable With Steel Wire Armour	Unavailable	Unavailable	1 years	Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Sub-category	Return Window	Exchange Window	Warranty Term	Notes
Medium Voltage Power Cable
STA Armored Copper Power Cable SWA Armored Copper Power Cable Unarmored Copper Power Cable	Unavailable	Unavailable	1 years	Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Sub-category	Return Window	Exchange Window	Warranty Term	Notes
Control Cable
XLPE Insulated ControlCable PUR Screen Cable	Unavailable	Unavailable	1 years	Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Sub-category	Return Window	Exchange Window	Warranty Term	Notes
Indicating Instrument
Indicating Instrument	30 days	30 days	1 years	30-day return and exchange service is not available for

Sub-category	Return Window	Exchange Window	Warranty Term	Notes
Digital Display Instrument
Digital Display Instrument	30 days	30 days	1 years	30-day return and exchange service is not available for

Sub-category	Return Window	Exchange Window	Warranty Term	Notes
Industrial Switch: A layer of non-network management
JLS100-8G2F JLS100-8P2SFP JLS100-2024GF JLS100-2024G JLS200-1310 JLS200-1310P JLS200-1610	30 days	30 days	3 years	30-day return and exchange service is not available for

Sub-category	Return Window	Exchange Window	Warranty Term	Notes
Industrial Switch: Layer 2 network management type
JLS200-12F4G JLS200-8F8G JLS200-4G12F JLS100-T30-4S10G JLS100-T30-2S8G JLS100-T30-2S4G JLS200-T30-2310	30 days	30 days	3 years	30-day return and exchange service is not available for

Sub-category	Return Window	Exchange Window	Warranty Term	Notes
Industrial Switch: Layer 3 industrial switches
JLS200-TU16G4F4X JLS200-SU-16G4F4X JLS200-24F8S4X JLS200-24G8S4X JLS200-24G4X JLS200-52G-4X JLS200-2210	30 days	30 days	3 years	30-day return and exchange service is not available for

Sub-category	Return Window	Exchange Window	Warranty Term	Notes
Customized Cabinet: Power Supply Cabinet
Drawer Cabinet Closed Power Cabinet	Unavailable	Unavailable	3 years	Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Sub-category	Return Window	Exchange Window	Warranty Term	Notes
Customized Cabinet: Control Box
Electrical Control Cabinet Water Pump Control Cabinet	Unavailable	Unavailable	3 years	Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Sub-category	Return Window	Exchange Window	Warranty Term	Notes
Customized Shell
Junction & Terminal Boxes Outdoor Box Modular and Freestanding Enclosures	Unavailable	Unavailable	1 years	Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Sub-category	Return Window	Exchange Window	Warranty Term	Notes
Energy Storage System
ESS energy storage system	Unavailable	Unavailable	5 years	Maintenance is provided due to quality problems within the warranty (non-product quality problems such as transportation, installation, and improper use are not covered by the warranty). If it cannot be repaired, both parties can negotiate a return and exchange.

Q: What should I do if I want to cancel my order?
A:
If you have not completed payment for the order, you can click "Cancel Order" in Order Details. If you have already paid for it, please contact your account manager immediately to cancel the order and receive a refund. Please note that most orders are automatically transmitted to our warehouse systems to process, therefore it may not always be possible to cancel your order. Your account manager will assist you in this matter. Orders containing customized items or other special conditions cannot be canceled once they have entered the "processing" status.
Q: Do I have to pay the shipping cost for the repair products?
A:
During the warranty term, we will repair your products that meet our warranty items for free, and we will pay for the round-trip freight for the warranty products.
Q: Where should I return the products to?
A:
Once your warranties are approved, you will get an RMA form to process the return. The RMA form will instruct you to return the products accordingly.
Q: What events, activities, or actions invalidate my free warranty?
A:
1. The products have exceeded the warranty term.
2. Damage caused by unauthorized disassembly, modification, and any other human factors.
3. Damage caused by natural disasters such as impact, fire, lightning, flooding, or human negligence.4. Damage caused by an improper operation of equipment shells, power supplies, etc. during use.