EnglishEnglishAfter-sales Service
Do you provide a maintenance service?
Yes, within the product warranty period, we offer a free maintenance service. If the warranty period has expired, we can still repair it for you, but we will charge a fee case-by-case. Learn more details about the Warranty Period.
How to claim for lost or missing or incorrect or damaged items?
You can raise a request on Return/Refund within 7 days after successful delivery or from the date you accepted the items. If delivery is unsuccessful, you need to raise a request within 30 days of order's shipping date. We will strive to reach a decision regarding your claim within 7-10 business days and you can contact your account manager for more details.
How to start a return?
A: You can return any eligible items that are sold on jingli-electric.com. If you want to return or exchange a purchase, please know that the time period begins the day you receive your product.
There is a Replace&return tab on each order, you can see different return options depending on the seller, item, or reason for return.
1. Select the item you want to return, and select an option from the Reason for return menu.
2. Choose how to process your return. If applicable, select to issue a refund or replacement.
3. Select your preferred return method.
4. Print your return label and return authorization RMA form.
Tip: Each return label is assigned to a specific return. To make sure that you receive the correct refund, don't include items from multiple orders or shipments in the same box.
More information can be found here: Return Policy - J.L Electric
Do I need to pay any restocking fee when returning the products?
Some items we sell have a restocking fee(the percent will depend on products cost) if the product is defective or items can't support reselling.
Do I need to pay the return shipping cost or customs?
Unless the product is defective or the direct result of an J.L Electric error, the customer will be responsible for the return shipping cost and customs.
If I bought extra or wrong product, can I return it?
If you simply change your mind or do not need the products, you can submit a return if the item is eligible for 30-day return service.
To review your item’s return eligibility and warranty period, please check J.L Electric Products Warranty.
Does J.L Electric provide pick-up service for my return?
Yes, J.L Electric can provide pick-up service for your return, pls email your account manager for the pick-up time and RMA No. You can also contact your local UPS/FedEx/DHL, etc to schedule it.
Technical Support
Do I need to pay for the test?
No, you will not be charged. All the test services provided by J.L Electric are free, and you can experience the whole test process of pre-sales, in-sales and post-sales.
What's the whole process of the test service?
J.L Electric provides standardized process services, and the test process is divided into the following basic steps:
1.Requirements Gathering
2.Customized Test Plan
3.Test Implementation
4.Result Delivery
If the test service method you select is Demo, a remote test time will be scheduled simultaneously after your requirement is accepted. If the test service method you select is Test Report, you will get a professional test report for your verification after the test is complete.
Can I choose the operation system and version of the tested product (e.g. switch, server) on my own?
Yes, you can choose the version for testing according to your actual needs. For other operating systems or customizations, the requirements will be evaluated to determine if testing can be supported, so you are advised to provide details of your requirements when submitting the test request.
Will you provide a solution if the test task fails?
Yes. J.L Electric technicians will analyze and evaluate the cause of the specific problem and provide a viable solution accordingly.
How can I apply for a test?
Plese submit a test application on the product page. Your account manager will contact you for updates. For any other test excluded, you can contact your account manager.
Others
When are chat services available?
We provide round-the-clock chatbot services and human chat support is available Monday through Friday to meet your consultation needs.
Can I request a video/call conference with J.L Electric team? What kind of method do you support?
Of course, you can submit your request here Schedule a Consultation, we support Zoom meeting, and you can also have a meeting with us via Google meeting，Microsoft meeting teams, Webex, Skype, WhatsApp, you can remark on what you prefer when submitting.
Can I download the product certifications?
Yes, you can check and download the certifications in Quality Assurance and you can also submit your request in Certification Request, account manager will follow up later.